FAQ

✨ Frequently Asked Questions

Everything you need to know about ordering, shipping, tracking & more — aevitacare
📦 Do you ship to my state or city in the USA?
Yes – we ship to all 50 states! Including California, Florida, Texas, New York, Arizona (Phoenix), and cities like Los Angeles. Free shipping applies automatically on orders over $50 USD.
🌍 Do you ship internationally? (UK, Europe, Australia, etc.)

Absolutely. We deliver to many countries worldwide. Below are our main destinations with average delivery times after order processing (1–3 business days handling).

Country Average Delivery Time
(business days)
🇺🇸 United States 3 – 7 days
🇬🇧 United Kingdom 5 – 6 days
🇳🇱 Netherlands 10 – 11 days
🇦🇺 Australia 10 – 11 days
🇩🇪 Germany 11 – 12 days
🇫🇷 France 11 – 12 days
🇮🇹 Italy 11 – 12 days
🇪🇸 Spain 11 – 12 days

✈️ For other countries (Canada, Ireland, Poland, Sweden, etc.), please contact our support – we’ll provide a quick estimate. Tracking is included for every international order.

⏱️ How long does delivery take? (processing & shipping)

Order processing: 1–3 business days (handling time).
After shipment, delivery to major countries:

Country Average delivery (business days)
United States 3 – 7 days
United Kingdom 5 – 6 days
Netherlands 10 – 11 days
Australia 10 – 11 days
Germany 11 – 12 days
France 11 – 12 days
Italy 11 – 12 days
Spain 11 – 12 days

✅ Every order comes with a tracking number. You’ll receive updates via email and can track on 17track.net or our “Track Order” page.

🔎 Which shipping carrier do you use? Do you provide tracking?

We use a combination of USPS, UPS, and reliable international carriers (e.g., YunExpress, specialized lines).
Yes – 100% of orders include full tracking. As soon as your order ships, you will receive a shipping confirmation email with a tracking number and a direct link. You can also track via 17track.net or your local postal service once it reaches your country.

🛡️ Is aevitacare.com a real store? How can I trust you?

Yes – we are 100% real and active. Here’s why you can trust us:

  • ✔️ 30-day money-back guarantee – risk-free return policy.
  • ✔️ Real customer support – reply within 24h (email or contact form).
  • ✔️ Tracking for every order + reliable delivery performance.
  • ✔️ Secure checkout – PayPal and credit card payments with buyer protection.
  • ✔️ Transparent shipping and active inventory – we ship genuine products daily.

If you still have doubts, place a small test order using PayPal – you are fully covered.

🎁 Is there a discount for new customers?

✅ Absolutely! Use coupon code DVPY2GWWQ2HX at checkout to get 10% OFF your entire order (no minimum purchase).

➕ Plus, orders over $50 USD qualify for FREE SHIPPING (automatically applied).
*One use per customer, cannot combine with other discounts. Valid for new & returning customers alike.

🎀 Can I send items as a gift directly to the recipient?

Absolutely. Just enter the recipient’s name and address at checkout. We do NOT include any pricing details or invoices inside the package. You can also add a short gift message in the order notes, and we will include it for free.

🕒 Can I place an order at any time (weekends/nights)?

Yes — our website accepts orders 24 hours a day, 7 days a week. Whether it’s 2 AM or Sunday afternoon, you can checkout instantly. You will receive an immediate order confirmation email.

📲 How do I track my order after purchase?

Once your order is shipped, we email you a tracking number and a link to the courier’s tracking portal. You can also:

  • Visit 17track.net and paste your tracking number.
  • Check your order status via our “Track Order” page using your order number and email.

If you haven’t received tracking after 5 business days, contact support and we’ll investigate immediately.

🔍 I can't find a specific product – what should I do?

First, browse our full collection here:
👉 aevitacare.com/collections/all
If you still can’t locate it, please reach out with the product name, screenshot, or description. We will help you find it or confirm availability.

🔄 What is your return & refund policy?

We offer a 30-day money-back guarantee. If you are not completely satisfied with your purchase, contact us within 30 days of delivery. We will issue a full refund (excluding original shipping costs if not due to our error). Please note items must be returned in original condition.

📧 How can I contact your customer support?

You can reach us via:

  • Email: care@aevitacare.com 
  • Contact form on our website – we reply within 24 hours (usually faster).

We speak English and Chinese, and we’re here to help with orders, tracking, product questions, or anything else.

🏜️ Do you ship to Phoenix, Arizona or Los Angeles?

Yes – we ship to Phoenix, Arizona, Los Angeles, California, and every city across the US. Standard delivery: 3–7 business days after processing. Free shipping on $50+.

🇨🇳 Where are your products shipped from?

We are a China-based seller. All items are sourced directly from reliable partner factories and shipped from our fulfillment centers in China (and occasionally overseas warehouses). This allows us to offer competitive prices without sacrificing quality. Tracking is always provided, and we manage international logistics to ensure smooth delivery.